Eudora: Error 11001, 11002 Host not Found When attempting to check or send e-mail using Eudora Pro, you receive one of the following error messages: Error getting network address for "[server name]" Cause host not found (11001) OR Error getting network address for "[server name]" Non-authoritative host not found (11002) Problem Solution There are a couple of reasons why you might be receiving either of these error messages. Internet Connection: First, make sure you are connected to the Internet. Unless you have a direct network connection, such as ResNet access Roadrunner, or a computer in a network connection office, you must dial-in and connect to the Internet each time you want to check or send e-mail. To verify your Internet connection, try going to a few web pages using a web browser, such as Netscape Navigator. If you are unable to get to any web pages, the problem may be with your Internet connection and not with Eudora Pro. Eudora Settings: Check to make sure Eudora Pro's settings are properly configured. Do the following: 1. Open Eudora Pro. 2. Click Tools > Options. Then click on Getting Started on the left side of the window. 3. Locate the box labeled Mail Server (Incoming) and make sure it contains pop.kent.edu 4. Locate the box labeled Login Name and make sure it contains your kent.edu userid, as assigned by the University. Your Userid is the first part of your University e-mail address. If you are unsure of what Userid you have been assigned, contact the Help Desk at 672-HELP or look up your account information. 5. Locate the box labeled SMTP Server (Outgoing) and make sure it contains smtp.kent.edu 6. Click OK. After making any changes, try using Eudora Pro to check or send e-mail again. You may need to close Eudora Pro and re-open it for any changes to take effect. If you continue to have problems, you may contact the Help Desk at 672-HELP.